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How to collect fees for No Shows and Cancellations.

At present I am receiving a lot of cancellations and No Shows.  I have my property set up to charge for these, but I do not know how I collect the fees. At present I am charged a commission fee on the No show amount but I am collecting no money. Please help me with this.

Thank you.

 


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abdul kanu 1 year ago

hello did you ever find an answer to this? im having the same problem and could use your help if you found a solution, unless im just being impatient. although its been almost a week now thank you

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Coco Hotel 1 year ago

I have no answers and booking,com has not helped me this problem. I have used booking.com for a number of years and have never got an answer of how to collect No Show or cancellation fees. I have a cash only business and thus cannot collect the fee off a credit card, I think this might be the problem but I am getting no explanations. 

Also booking.com has talked about collecting the the room charges and paying us back as airbnb do. But have never followed. 

Getting reembursed for booking.com mistakes on No Shows is next to impossible. Expedia offers a better service in this regards.

Thank you for your resonce.