I downloaded the Pulse app, my replies to the messages in the app show as "Delivered", but it still shows as "Unanswered" in the app and on the Booking.com website

Dear Elsabe Mynhardt,

Thank you for reaching out!

This means that your messages have been delivered to the guests but they are still unanswered from them.

In the following article you can find more information about replying to guests.

Hope it is clear to you.

Best regards,

Toniya