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I need to cancel a booking

I was half way through setting up my page and it went live and before I could work out how to snooze it I got a booking! I need to cancel it, what can I do?


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Terrence - Com… 1 year ago

Hello Kate,

Thank you for your message. 

You will need to contact our support teams directly for this particular situation. 

You can do this by sending us a message via your Inbox tab of the extranet or tap More on the Pulse app. We’ll do our best to get back to you within 24 hours, but sometimes it might take us a little longer. You can help us answer your question more quickly by choosing the right topic and subtopic for your message.

You can also call us. To find a dedicated phone number to call, log in to the extranet, click on Inbox and then click on Booking.com messages. We don’t publish these phone numbers here because we only offer this service to current partners.

All the Best,

Terrence