I want to talk about my property payment

Hello,

Thank you for your message.

There are various payment methods available globally. This article here explains more. The most common are bank transfer and direct debit. 

If you’re making your payment manually via bank transfer, don’t forget to include your property ID and invoice number as the payment reference. These are necessary for us to identify your payment and process it correctly.

If you have a direct debit set up on your account, we’ll deduct the payment automatically every month. Invoices that have been paid will appear green on the day we send the payment request to your bank. If the direct debit fails, the invoice will appear red again. You’ll then need to contact your bank to see why the payment failed and make sure to pay it as soon as possible. For more information on direct debit, read this article.

It can take two to three working days for received payments to be reflected in your extranet, so an invoice may stay marked as red for a few days after you’ve paid it. You don’t need to send us proof of payment unless our Finance team asks for it.

I hope this helps.

All the Best,

Terrence