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Money has been taken out of my bank account for commission on bookings over the past month. The problem is that I’ve been closed for over a month now and have had no guests of course. So what is going on?

Booking.com have taken money from my account for the past months commission. The problem being I have been closed for over a month now and so haven’t had any guests to charge commission for!!


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Amy - Communit… 1 year ago

Hi L'abri Bed and Breakfast, 

You should be able to see what the bill is for on the reservation statement for the current month to determine if this is incorrect charges from previous month(s). Take a look there first, and then you can send a message to Finance if there is still a lingering question regarding the bank draft you had.

Thanks,

Amy H