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No requests came at all
i am new to booking.com and i receive no requests at all since i listed my unit on it, i don't know what am i doing wrong?
i am new to booking.com and i receive no requests at all since i listed my unit on it, i don't know what am i doing wrong?
Hello friend!
I have the same problem but no one from the booking offers support ::(
may be they need to dedicate a team for supporting the new host
Florentina Sarchizian
We are here to support you, so please, share your questions and we will gladly answer and guide you to the right link/training/department.
We are happy to help.
Ailyn
Hany, welcome to Booking.com!
You are not doing anything wrong! Sometimes it can take some time to receive bookings to your property depending on market trends, seasonality, travel trends, etc..., however, you can help the algorithm rank your property higher to appear in more search results and improve your visibility. Here are some suggestions that might help you:
a) Make sure you are showing availability in our site, check minimum length of stays, if there are restrictions that might be blocking your inventory to sell. Updating Rates and Availability
b) Check out your rates, are they competitive with other hotels you consider competition?
c) Check your profile, is the map showing where you really are? Do you have all the information in the content page?
d) In the Analytics tab, Demand Dashboard shows you what type of booker is going into your destination (what country are they from), so you can set up a Country rate to target that market, you can find the device that they are using so you can set up a Mobile rate to have better visibility in that device, you can find if the guests are booking non-refundable rates or flexible rates and offer both of these options to guests.
Hope this helps boost your sales!
thank you Ailyn for your prompt respond and explanation, i understand all your concerns and i am already hosting my unit on airbnb as well and i can see from my small experience that booking.com is more complicated than airbnb, may be becuase it is too detailed and for beginner it is difficult to be done alone. on the other side i received my first reservation with airbnb in just few days are listing my unit.
i already checked all your points and i hope it will work.
Thanks alot
Hany Darwish
Please let us know if these suggestions help and feel free to share in this community!
On my previous life (before Booking.com) I used other platforms also and I realized that it all depends on which platform you start. Like when your first phone is IOS system and then you change to an Android, it might feel complicated at first, but once you use it and get a hang of it, it will get easier and now, I don´t change Android for anything else! :)
Remember that you have a community here, to support you and help you thru this period of adjustment, soon you will be giving advice to new users also!
Hope this helps and please, if you have further questions, do not hesitate to post here!
Ailyn
Dear Ailyn,
just wanted to let you know that i received my first confirmed booking reservation with booking.com, i am very happy to receive it, now i have another points i need your help to clarify it if possible
it is related to the reservation value
Total reservation price $938.38
commissionable amount $ 781.20
Commission and charges $ 117.18
Bank Charge (2.4%) $22.52
and in the breakdown of the numbers
4 x $195.30 = $781.20
Tax 14% = $109.37
City Tax 1% = $7.81
Cleaning fee = $40
Total room price = $938.38
my questions as follows:-
1- how much i am going to receive in my account? is it $781.20 or $938.38?
2- why i am eligible for paying tax as i am not professional company, i am only individal?
3- booking.com will pay the taxes onmy behalf?
4- the reservation date is checkin 29-06 till 3-07? when am i going to receive the money? in august?
thanking you and looking forward for your prompt reply and sorry for my long msg.
Hello Hany Darwish!
So glad you had your first of many many bookings with us. Regarding your questions on prices and breakdown, please find them below:
Total reservation price $938.38 (this is what the guest paid)
commissionable amount $ 781.20 (Booking.com commission is based on NET amounts, commission is not calculated with taxes)
Commission and charges $ 117.18 (this is the payable commission for this booking based on the 781.20)
Bank Charge (2.4%) $22.52 (Since you are probably on a Payments by Booking payment model, we charge guests, handle payments, deposit them to you, etc)
and in the breakdown of the numbers
4 x $195.30 = $781.20 (this is your net room rate, no taxes)
Tax 14% = $109.37 (this is the 14% tax of the net 781.20)
City Tax 1% = $7.81 (this is the 1% city tax of the net 781.20)
Cleaning fee = $40 (I guess you added this extra fee)
Total room price = $938.38 (total price paid by the guest)
About your questions:
1- how much i am going to receive in my account? is it $781.20 or $938.38?
2- why i am eligible for paying tax as i am not professional company, i am only individual? Depends on your country, some governments require us to add taxes to all accommodations, you would need to verify with your financial advisor if this is a requirement in your country.
3- booking.com will pay the taxes on my behalf? It also depends on your country and tax legislations as some governments require us to pay a percentage of the taxes and the company/individuals the other part, if you added your tax id information, etc. I suggest you check this also with your financial advisor as it may vary.
4- the reservation date is check in 29-06 till 3-07? when am i going to receive the money? in august? Depending on your billing cycle. The specific date will appear on the reservations slip closer to arrival once the cancellation policy ends as it depends on your property´s location.
Here are some links on payments and invoices, that I hope you find them useful:
Payments - FAQ
Understanding our commission
Let me know if you have more questions, I will gladly help!
Ailyn
thanks alot for your reply, please advise
1- how much i am going to receive in my bank account ? is it $781.20 or $938.38?
I spoke with you consultant name Czia around 12/7, she told me she put recommendation for change.