Dear Booking,

for the second time I have a guest who does not show up and does not receive a refund of the money that is scheduled to be paid to me when the guest does not cancel the reservation during the time provided as a free cancellation. The reservation number is 2511928360. 


I would like you to inform me more about how it works and whether my apartment will be refunded for the amount determined. 


Best regards.

Khongor Expedition 1 year ago

We have same problem 

waiting reply from booking 

I have tap the option charge the fee from the guest 

but wondering where the fee go to, 

or do we have to set the bank info or