No shows with last minute reservations
So this weekend we have experienced again a last minute-reservation who, later on turned out to be a no show. Despite the fact we put all settings right concerning annulation costs, need of credit card etc, we didn't receive anything from the guests and it shows that we have no access to the credit card information. We had contact with both guests, the last one dissepeared on us while we were waiting at the airport with fixed shuttle... Last thing he asked was money because someone at the airport said he needed to pay with local currency(?). We didn't gave him money but after that we didn"t hear from him, his whatsapp is no longer in use and where there used to be a profile, it is now all gone.
My question is:
Does anyone of you have had same experiences?
Is there a setting where you can refuse these last minute bookings?