payment advice/status

Dear Team,

Guest stating that he has already made the payment to Booking.com and is not willing to pay.

Guest Name: *** ***. Booking Id: ***

Guest Name: *** ***. Booking ID: ***

Please advice!!!

Thanks & Regards



BrookAve 2 years ago


unless the reservation detail page says so they must pay you.


and unless you have Payments by booking enabled or BdC online payments (VCC issued) then they are lying.


contact partner support via 3 methods below

Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Method 3:  *** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox