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Payments by Booking.com

I'm a host with a property in in Puerto Rico (a Commonwealth of the United States). Currently I can only accept cash because I was informed I needed a Puerto Rico bank account. I recently opened a bank account in Puerto Rico and I would like Booking.com to handle "ALL" payment activity from guests. Does anyone know how I can accomplish this? Booking.com's host support just leads me in circles. I've never seen a corporation so reticent about speaking directly to the people that are making them money!!!


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Terrence - Com… 1 year ago

Hello Jyl,

Thank you for your message. 

We want to make sure we give you the right support for your situation. 

Please contact our support teams directly by sending us a message via your Inbox tab of the extranet or tap More on the Pulse app. We’ll do our best to get back to you within 24 hours, but sometimes it might take us a little longer. You can help us answer your question more quickly by choosing the right topic and subtopic for your message.

You can also call us. To find a dedicated phone number to call, log in to the extranet, click on Inbox and then click on Booking.com messages. We don’t publish these phone numbers here because we only offer this service to current partners.

All the Best,

Terrence