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1
Adam Petch
urgent

Property location verification and sudden closure on booking.com

Hello, 

I am a new partner with Booking.com - a french Chambre d'hotes, and have received bookings over the last three weeks and guests have already posted positive reviews. Today I received an email informing me my property would not be listed/closed pending a 10 day location verification process.  This has happened without warning or further information.

Booking.com are now withholding payments due and noone is available at a French office or English speaking helpline. 

Has anyone else had this problem?  What should have happened.?

Many thanks,

Adam - Les Deux Chevaux

 

 

b
11
BrookAve 2 years ago

 

plenty of partners have been selected for this audit.

 

 

Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.

 

Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.

 

Message or Call BdC PartnerSupport 

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

  8.  

    *** public main lines via Where you can reach us

     

     

    how to contact partner support via private assigned number in inbox

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