Good evening dear colleagues we kindly ask you to reimburse the following reservation 345969***. They check out from our hotel on 21.09 They had 2 rooms and they paid both rooms troughs a bank transfer. They advise us that the total amount for their stay has been charged also from your side and now they are asking a refund. Kindly advise us how to proceed and if is possible from your side to make the reimbursement Thank you a lot Silvia

BrookAve 2 years ago



do it right 

contact partner support via 3 methods below



Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Method 3:  *** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox