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Dear partners, Please cancel this booking. There must be something wrong with your calendar cause we didn't have any availability on these dates and that's the second time it happens in the last week. Please check the screenshot I sent you. That's a duplicate booking on these dates and it needs cancelling. Please update us as soon as possible. Thank you, Sofia

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Terrence - Com… 1 year ago

Hello Sofia,

Thank you for your message. 

Please contact our support teams directly by sending us a message via your Inbox tab of the extranet or tap More on the Pulse app. We’ll do our best to get back to you within 24 hours, but sometimes it might take us a little longer. You can help us answer your question more quickly by choosing the right topic and subtopic for your message.

You can also call us. To find a dedicated phone number to call, log in to the extranet, click on Inbox and then click on Booking.com messages. We don’t publish these phone numbers here because we only offer this service to current partners.

All the Best,