The hotel was charged a commission on this reservation. The customer was a no show, the hotel marked the reservation as a no show on the 29th of may. no charge was made to the customer and all fees were waived on the extra net and there should be no commission. booking .com issued an invoice for the month of may(invoice no 1575977889). The hotel duly paid this invoice and at the time there was no charge of commission on this invoice for reservation 3729010245 because we had marked it no show and all fees were waived.
Subsequently of the 15 june 2022 booking.com changed what was on the extra net and issued a second invoice no 1576051533 dated 6/15/22. Charging a commission for reservation in the amount of $9.60. I have had numerous conversations with at 7 to 8 of your associates over many hours trying to get this resoloved. Please cancel this charge because it is not correct or issue a credit for this amount. Thank you.