The reservation that didn't show up

Please kindly consider us for the guest that didn't show up.

Dear valuable partner,

We do apologize for the invoice that we hesitate to pay, but please consider that the reservation didn't show up.

By the lacking of the skillful staff for these pandemic situation, we didn't make the reservation no show. But the guest actually didn't come to our hotel so. So please kindly consider for the invoice.

Thank you so much for your time.