Unable to contact guests who book through booking.com partners

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Terrence - Com… 1 year ago

Hello Luke,

Thank you for your message. 

Here’s how to reach out to guests in the extranet:

  1. Log in to the extranet
  2. Go to the Reservations tab
  3. Click on the name or reservation number you want to contact and write a message under Conversation with guest
  4. Click Send 

If you’ve received a message or question from a guest, you can also contact them through your inbox: 

  1. Log in to the extranet
  2. Click on Inbox
  3. Click on Reservation messages
  4. Type your response to their message – you can also send pre-written message templates or attach images
  5. Click Send

All the Best,