Reservations

Hello Luke,

Thank you for your message. 

Here’s how to reach out to guests in the extranet:

1. Log in to the extranet
2. Go to the Reservations tab
3. Click on the name or reservation number you want to contact and write a message under Conversation with guest
4. Click Send 

If you’ve received a message or question from a guest, you can also contact them through your inbox: 

1. Log in to the extranet
2. Click on Inbox
3. Click on Reservation messages
4. Type your response to their message – you can also send pre-written message templates or attach images
5. Click Send

All the Best,

Terrence