Review removal

Hi, a person booked my place with invalid credit card  what I reported in the system,  then she got upset and never arrived . I canceled the reservation.  She left a bad review,  but not stayed at my property  at all. Not arrived.  I asked booking.com  to remove it according to their policy  but they keep on acting like they don't understand  what is the case. What can I do?

It's clearly written  in booking.com  policy  the in this case review  will removed.  ( invalid credit card OR not arrived and cancelled reservation)

Profile picture for user toniya.baycheva t
Toniya - Commu… 1 year ago

Dear Casa Lina Eco Lodge,

Thank you for reaching out!

To better understand when we can remove guest reviews entirely, please read this article. If your bad review is covered by one of the categories mentioned in the article, please contact us via your extranet inbox, using the topic ‘Guest reviews’.

I hope this is helpful.

Kind regards,