Sheba's Gem Apartments been trying to open the property (LOCATION VERIFICATION)

Been trying to open the property for over 2 months. Simply requesting for the location veririfcation team to enable us to do this via phone but been forwarded and told to wait 10 days. every after 10 days. Business is getting hurt because of this lack of accountability within the various BK Departments. They said we had an outstanding invoice 8 weeks ago we paid it in full and sent Proof of payment. Still waiting for any help! Can someone please advise what to do so frustrated and tired of calling every week to be told what we already know and that we need to wait for someone to call us. We've been trying to open this property on the 17th JANUAURY 2023! Been calling and sending messages every week since. Can someone please help