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Unable to pay my invoice

On the externet website the option to pay invoice for me is not coming up as it used to so now I’m way overdue on payment. And I can’t even reach customer service anymore because of this dumb automated system keeps asking me for confirmation number. Idk where that is anyway.. long story short I NEED HELP Proof


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Minphy Liao
2 years ago

HI Alleen, thanks for bringing this to our attention. You'll be able to find the "pay invoices online" button under the "invoices" section under the "Finance" tab. It should be right above the "Reservation Statements." Hope this helps!

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Alleen Alleen 2 years ago

Thank you for responding so quickly, but I am aware of the location of the tab but it’s not there as seen in my screenshot. This is what I’m currently seeing whenever I try to make payments. I don’t want to be blocked for overdue payments you know.

Help

 

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mabatla 2 years ago

Hi there 

The client did not reach out to our property, they have decided to go somewhere else. So please reinstate Hlakula Lake Resort

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Alleen Alleen 2 years ago

Or at least give me some help to fine this code that I need to get to customer care when I call.

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Minphy Liao
2 years ago

Hi Alleen, I believe you may be under the wrong page. I attached a screenshot of where you'll be able to find the button under the Invoices section down below. 

Invoices section under the Finance tab

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Minphy Liao
2 years ago

If you're still not able to see it, below I share a screenshot of how you'll be able to contact our Finance team to assist with payment details. You'll be able to find this under the Inbox tab.Contact Finance

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Julia C 2 years ago

Alleen Alleen, try to login to booking.com extranet from a browser on your PC, or if you are using only your phone, try your phone browser in "Desktop mode" in order to see the interface like in the screenshot of Minphy Liao. I wish you good luck!

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BrookAve 2 years ago

 

 

Right I see whats happened here....

 

You went to the Guest Customer Service , it is literally only for Guests not Partners.
Only Guest CS will ask for a PIN, I see this mistake on here all the time.

 

We have Partner Support team .

 

Visual : Contact BdC Partner Support as a Registered Partner - Private Number Versus Public main lines


  • First get on a computer browser not phone browser. (Tiny Screens lead to Big problems)
  • Logon to admin.booking.com
  • Finance Menu
    • Now Finance Overview page

 

Pulse App is not a replacement for the full fat Extranet on a desktop browser, it never will be. 3 simple words to memorise : admin, booking, dotcom

 

 

This provides a bank account in 2 formats including IBAN to leverage to pay the Invoice.

or you can use the link to sign up for Direct Debit, even more convenient.

 


How To Pay Invoices using an International Money Transfer service

 

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CQ1 2 years ago

Sorry to hear that Alleen, I am also unable to pay my invoice. The people using Booking.com seem to be a bunch of scamers or people making phony reservations. The last two guests I had both made chargeback claims on their cards. And despite me having them sign for their stay with the cards on file- both cards were cleared by their bank of the charges. Now Booking wants me to pay a commission. Unreal.