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Unfair guest review
The giest wrote review which made me enoyed as it was not onnest.
The giest wrote review which made me enoyed as it was not onnest.
Dear Asja,
I am sorry to hear that a guest was able to leave a review that annoyed you ! The best you can do in this case is to actually reply to the guest review.
You can find more information about guest reviews, tips to get more and how to respond to them here:
https://partner.booking.com/en-gb/help/guest-reviews?utm_campaign=follo…)
Hope this helps !
Thank you Sandrine..
I would like to reply but on this review there is no option to answer. Is it possible that guest can select the option without my reply.?
You are welcome Asja !
Guests cannot chose if they are willing to get an answer from their review, it is your right at all times to decide if you want to reply.
If the guest did leave a comment in addition to the score, the "Reply" button is there in the right section of your extranet.
Have a good day