A very false and unreasonable review cannot be removed?

I have a review that is highly unreasonable and incorrect. We don't know why, because everything went as normal and the guests seemed to rejoice. But the given score is low while we make high, very good scores. This review is strikingly negative.

I therefore asked Booking to remove it, but it would not meet the criteria to remove. That's pretty bureaucratic! Because unreasonable review should also be a reason to remove! Do you also have this experience and do you also think that Booking should better adjust the policy to the interests of the hosts?

BrookAve 1 year ago




contact partner support via the 3 methods below.


PS: your partner profile is missing the listing URL .

Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox