Virtual Credit Card
We signed up for the Virtual Credit Card usage over a year ago. We are finding some bookings are coming in not on the Virtual Card but on the guests own card. This is causing problems as we now have a few un paid reservations after departure.
The Virtual Card is guaranteed for payment and is only processed on the date of the guests departure. So it is difficult to know if he guest is on Virtual card or own card. We operate a small B&B and it is impossible to process the card as the guests check out as we have few staff and we are busy looking after guests. We do not have a receptionist to process payments on departure.
Why are some payment details coming through on the guests own card with missing CVC codes instead of the guaranteed Virtual Card.
Please can we charge on arrival at check in so all cards can be checked when guests arrive instead of on the busy morning on guests departure. It is time consuming trying to process on departure. Has any one else the same issue?