Bookings, Reviews, Onboarding, Booking.com!
Hi as you will notice, I just joined booking.com, and things are not going too well with various things.
I have had guests leave a critical review stating they didn't stay at my property, but they did as I have evidence. I have sent emails over emails and I get nowhere.
I keep having to cancel bookings due to double bookings. I have set my settings to specific vetting settings but somehow none are effective.
One of my properties has options to sync my air BnB calendar and the other one doesn't.
I would like a booking.com onboarding personnel to help with the listing process, if possible.
Also, when I get calls from abroad and each time without a doubt the phone line gets cut off.
I will like a solution asap please as these points are tarnishing my property performance.