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Confirm property location
Sent the video back on Saturday, the facility is still closed - what to do?
Sent the video back on Saturday, the facility is still closed - what to do?
Dear @Ibrahim Salame,
Thank you for sending us your video!
Once you’ve uploaded your video and we’ve confirmed your property’s location, the Confirm property location banner will disappear from the extranet. Can you please check if you still see this banner in your extranet account?
This post about video upload might be very helpful for you!
Kind regards,
Toniya
Hello Toniya,
i also send a video to confirm my property location and from now my property location is it not confirm as yet. How long it will take for my property to be open??
Could you please help?
Thanks
Kind regards
Lucienne Joseph
Hello @Lucienne Joseph,
Thank you for sending us the video of your property! Usually, it takes up to 2 weeks for our support team to check and approve videos.
Good morning Toniya,
Yes I reall need your help because my video is not approve since about more than 2 monts from now.
My property is stil not open. Her is my property information :
Studio Bougainvillier Style Bohème 5628039
Watting for your reply
Kind regards
Lucienne Joseph
Good afternoon @Lucienne Joseph,
I'm sorry to hear that! In this case, I kindly advise you to contact our local support team who can help you with alternative verification method. Please send us a message via admin.booking.com (your extranet account) -> Inbox tab -> Booking.com messages.
Best regards,
Toniya
Toniya,
I already send 2 emails to support and i only received an autoreply message. Nothing has been change from now.
I also call many time but also getting the same message that someone will verify mi video to activate my account.
Lucienne Joseph
Hi @Lucienne Joseph,
I'm very sorry to hear that! In this case when your video has not not been approved for so long time, can you try to upload a new one? In this post you can find the requirements for the uploaded video.
Best regards,
Toniya