Pulse notifications not working

I've installed Pulse on my mobile (Huawei P40 PRO) from the official Huawei AppGallery and logged in with my account.

Unfortunately, Pulse does not show any notification when I receive a message from a customer.

I checked Settings-Notification->Pulse and everything is enabled. Also, I checked that notifications are enabled on the phone setting.

Uninstalled and re-installed the app but it did not help.

Other app reviewers are complaining that notifications are not working anymore (https://play.google.com/store/apps/details?id=com.booking.hotelmanager&…)


Any idea how to solve this?


Thank you,



BrookAve 2 years ago


report it to


contact partner support via the 3 methods below.



Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox

Cabana CASCADA 2 years ago

Hello Marius, did you solve the problem? Since august updates i don't get the notifications - i have Pulse installed on 3 phones, same problem. No support from the developer team, none from booking. Thanks!

Sabina B. Ambrož 1 year ago

We still dont get any notifications on my iPhone 13. I got a new reservation today but the pulse app did not show anything. 

This is utterly useless. 

Rogelio Hernandez 1 year ago

I am having the same issue, even restored my phone and still nothing, installed the app on other 3 devices and still the same result, I think this app its just a decoration piece on my phone. Please fix this, I am getting notifications of guest's messages up to 8 hours after they sent them.

Nebojsa Cvijetic 9 months ago

The same with me. Android 12. No notification from Pulse, everything was ok until the last few months. Any idea how to solve it?

Cannes design … 4 months ago

Same problem too. Last year it worked, I could receive notifications once the message from a customer was posted, but this year I have to go myself to check if I have a message. I removed the application and checked that the notifications parameters was on, but the result remains the same.