Can I charge a guests credit card if the were a no show with no explanation

A guest booked a room in the morning of the day that they didn't attend. their phone number didn't look complete. Can I charge them with their virtual credit card?


Sandrine Micallef

Dear Kerry and Graham, 

If it's written in your policy, yes you can for sure.

If it's not literally specified "no show", it is still considered as a cancellation as the guest blocked a room that you could have sold to someone else, so it's fair enough.