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Chargebacks

What happens if a customer who paid via "Payments by Booking.com" initiates a chargeback? Will the money be removed from the Partner's account?


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Erin Aliaj

Hi Stephanie,

If a customer pays via 'payments by Booking' and he/she initiates a chargeback the partner will never be involved in the matter at all. The fund will not be removed from the partner's account. 

Thank you for the question.

 

Erin