1 Kathy Divaris cleaning fee how do I get Booking.com to collect the cleaning fee? B. Amy Hope Hi Kathy! In the Extranet, property tab and then VAT/TAX charges - there is a button to edit settings and you can add on charges that you may have in addition to room and tax, such as a cleaning fee. It should be found in "property charges". Once complete, make sure that you confirm/save settings. Happy Booking! Amy H 1 Kathy Divaris Thanks so much Amy that really helped. Seems to be fixed now. Best Regards, Kathy Divaris 1 Kathy Divaris Hi, Kathy Divaris here again. Can I cancel a booking as a host because I see Booking.com just accept bookings without our approval. I am used to Air B & B who allow hosts to decide on whether or not to accept. Someone booked for next year August which is not convenient for us. How can a host cancel a booking?