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Disabling Pay On Arrival Feature

Hello Team,

I find booking.com giving my customers options to pay on arrival while that's against my policy. The reason I have set online payments to be cheaper than walk ins is because online booking creates convenience to my business. I do not want to deal with people who have done online bookings for payments again. But i still find customers pop in saying they have chosen to pay on arrival.

How can force PAY NOW feature for my property?

Please help


B.
Toniya - Coord…

Dear Partner,

Welcome to the US Partner Community and thank you for reaching out to us.

I kindly advise you to read this article and find information about how to change your payment policies in your extranet account.

I hope that you find it helpful.

Best regards,

Toniya