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I have health iss y e and must cancel a reservation

I have a reservation on November 7th to 14th,  I have a health issue and unfortunately I cannot host til I feel I am in condition to offer my best service.  I  have no one to help me with additional guests and at this time I am forced to close my business. Thanks for your help with my dilemma. 


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Haley Eder

Hi Marjorie,

Oh no, we hope you feel better soon.

Here the best idea is to call our customer service team so they can assist with these reservations. 

To find a dedicated phone number to call, log in to the Extranet, click Inbox, then Booking.com messages. The contact number will appear to the right of the page. We don’t publish these phone numbers here but please let us know if you have any further questions.

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Marjorie Perez

Hi Haley, thank you very much for your response and good wishes. I'm happy to report, I was able to reach Booking customer service and this unfortunate situation was solved. Now,  I will be able to concentrate on my health and pray I return to my business really soon. Again, thank you for your interest in my wellbeing. 

Warm regards,

Marjorie