More guests are staying in room

Hi guys, I had a booking for 1 guest but a couple has arrived instead. The 1 guest booking gets a discount so they probably thought it suits them best to do it this way. They were very unhappy when I suggested that they adjust their booking.

Sandrine Micallef

Hello Aikaterini, 

You are in your entire right to refuse them if they are not willing to pay the difference between the 2 rates, as they are the ones that don't respect the price policy. Be strong in your positions, even if they are unhappy: remember that they are only frustrated because they tried and got caught :)

Good luck with that !