1

More guests are staying in room

Hi guys, I had a booking for 1 guest but a couple has arrived instead. The 1 guest booking gets a discount so they probably thought it suits them best to do it this way. They were very unhappy when I suggested that they adjust their booking.


B.
Sandrine Micallef

Hello Aikaterini, 

You are in your entire right to refuse them if they are not willing to pay the difference between the 2 rates, as they are the ones that don't respect the price policy. Be strong in your positions, even if they are unhappy: remember that they are only frustrated because they tried and got caught :)

Good luck with that !