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Policy

Hi there, 

I have a question relating to managing cancellation, noshow, invalid cc:

a. Guest forgot to cancel the booking and still appear in the extranet as active booking. What is the timeline for hotel to mark the booking as the cancel, so this booking not invoiced?

b. there is booking noshow and hotel had made an effort to contact the guest. What is the timeline for hotel to mark the booking as the noshow, so this booking not invoiced?

c. there is booking with invalid credit card, hotel has marked as invalid credit card in the extranet. What is the timeline for hotel to cancel the booking so it is not appeared in the invoice?

Many thanks for your help and assistance. 

Regards,