property location verification

I have been waiting for Booking.com to verify my listed property's location for more than 2 months!

I have been writing and calling to customer service of Booking.com, but the replies were always not helpful!!!

The customer service told me to WAIT.

It's more than 2 months past! 

I am still waiting, what should I do??

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Toniya - Coord…

Dear David,

Thank you for listing your property with us.

In exceptional cases when you are not able to receive the verification letter with the code, we can offer you alternative verification option. In this situation, please contact us via the "Inbox" tab in your extranet account.

I kindly advise you to read this article where the whole verification procedure is explained.

Best regards,


David Marino

I have always received this kind of reply, this one is on September 30, I have more, not sure if you are interesting to see it / or really resolve my problem?

Dear Partner, Your request has been forwarded to the relevant department and our team is currently looking into it. You should hear back from us very soon. Whenever you need us, we're always here. -- Khadija B. Booking.com Partner Support Team 

David Marino

This one on September 16 ( of course after I sent a new email to ask)

Dear partner, Thank you for contacting us. We apologize for the big delay. We forwarded your message to the location verification team, asking them to accelerate the verification. If you have any questions, we are here for you. Kind regards, -- Ilaria M. Booking.com Partner Support Team

David Marino

This one on Oct.8

Dear Partner, We forwarded your message to our specialized team who will review it and get back to you as soon as possible. No further action is needed from you in the meantime. The Booking.com Team

David Marino

Hi Toniya,

I have gone through the procedures : calls and emails the customer service since this September. From the calls, the customer service always told me to be patient, it will take 7-10 days. From emails, beside the same message like yours, mostly said: we have forwarded your request to the relevant department ( or to the highest department), please be patient, the relevant department will contact to you soon. ( since this September, I have received all these kind of messages. worst is, if I reply this kind of messages, asked them to provide messages that is helpful, there were no further answers.

P.S. ( I believe I received one of your message too, I will looking for it and post here).