Dear Team,

We were automatically closed/not bookable on your site hence a payment delay. But, we have done the payment a week and not open yet.

Please, kindly take an attention on the above matter & open the property on your site.

Thank you.

Best regards,



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Toniya - Coord…

Dear Athulaya,

Thank you for reaching out to us.

I kindly advise you to send us a message from the "Inbox" tab in your extranet account -> "Booking.com Messages -> "Compose a new message'. Our Credit Control team will get back to you shortly.

Please read this article for more information.

Best regards,