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Review

My guest said they haven't had a request for a review but would like to leave one. How can I send them a link?


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B.
Toniya - Commu… 1 month ago

Dear Ceri,

Welcome to the US Community.

We send review invitations to guests about 48 hours after check-out, and they have three months to complete their review. You do not have the option to do this yourself.

Please read this article for more information.

Kind regards,

Toniya

1
Ceri Reece 1 month ago

My guest said that they never received an invitation for a review. Is there any way one can be sent again?

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B.
Toniya - Commu… 1 month ago

Dear Ceri,

In this case the guest can contact our Customer Service team and request a new review invitation link. Please advise the guest to check their spam box too.

Kind regards,

Toniya