Understanding Booking.com Extranet account types and access rights

Updated 3 weeks ago | 5 min read
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The Booking.com Extranet is an administrative dashboard for your property. Once you log in, you can access and update all the info displayed on your Booking.com property page, including payment options and policiesrooms and ratesphotos and descriptionsreviews, and the Extranet inbox.

If you manage multiple properties, you might also have access to a Group Extranet page.


In this article


Understanding the different types of accounts

On the Extranet, you can create, manage, and remove user accounts. You can also manage their access across the platform.

To manage different accounts, log in to the Extranet and select the User account icon. From the drop-down menu, select Create and manage users

The following account types can be found on the Extranet:

  • Primary – an account created when you sign the initial contract with us.
  • Admin – an account that holds all access rights to the Extranet and can manage other types of user accounts.
  • User – a “regular” account that can be created for your team members. 
  • Chain – accounts created by the Booking.com team upon request from chain property partners. Its level of access can’t be self-managed.
  • Connectivity provider – an account granted to connectivity providers that allows them to sign in to the Extranet with limited, non-admin access.

Primary account

This account is linked to the partner agreement with our platform and all properties associated with it. 

The primary account has full access to property management on the Extranet, including sensitive compliance and financial info. There can only be one primary account – its access to the Extranet can’t be edited. 

The primary account can also grant and remove admin rights for other users. Read more about how to create a primary account and add/remove properties and users.

Admin account

A property can have multiple accounts designated as “admins” (i.e. administrators). There always needs to be at least one admin. Admins have access to all areas of the Extranet and can manage the access of other user accounts.

User account

This is a “regular” user account that can be created for the team members who help manage your property. Permissions for these accounts can be changed by admin and primary accounts.


Understanding Group Extranet and who can use it

Group Extranet is a page that’s available if you manage multiple properties. It’s the first page you see after logging in to the Extranet. Here’s how to log in:

  1. Go to the Extranet sign-in page
  2. Enter your username and click Next 
  3. Enter your password and click Log in

Group Extranet includes a list of all your properties, as well as the statuses, arrival and departure times, and incoming communication for each property from both guests and Booking.com. 

There are two access types for Group Extranet: 

  • Primary – partners with this access type can access all pages.
  • Other – partners with this type of access can’t visit the FinanceStrategic Earnings, or Analytics tabs.

There’s no admin or other access levels currently available on the Group Extranet page. If you want to add new users, you’ll have to do so for each property. 


Managing users and their access to the Extranet

If you have team members who help manage your property, it’s a good idea to create individual Extranet user accounts for them. This can be done through both admin and primary accounts.

Each user account can be given specific permissions for what it can access on the Extranet. For example, you might want to manage which team members can message guests, or restrict who has access to financial info. 

To create a new user account on the Extranet:

  1. Log in to the Extranet 
  2. Select the User account icon in the upper right corner
  3. Go to Create and manage users 
  4. On the next screen, go to Add a user 
  5. Enter the name and email of the new user 
  6. Click Next step: Set up access rights 
  7. Set the permissions for the new user account 
  8. Click Send invite

By default, only admin and primary accounts can create new users and set permissions. However, user accounts can also be given permission to do this.

 

To edit an existing user’s permissions, find them in the list of accounts and select Manage. You can add or remove permissions, or grant admin access. 

More about permissions

Permissions ensure that only the right people can access certain areas of your account. This helps keep your account secure and the management of your property more organized. 

We recommend tailoring individual user permissions to fit your team’s roles and responsibilities. 

Permissions can be set for the following types of info and actions on the Extranet:

  • Reservations: All areas related to reservation management, including change requests, charges, and guest messaging.
  • Rates and Availability: Management of property inventory and availability, rates, and guest policies.
  • Property details: Edit information about the property, including the public content displayed to potential guests (e.g. descriptions and photos).
  • Performance data: Access to business performance data and analytics.
  • Finance: Access to financial documents and settings.
  • Promotions: Set up deals, discounts, and special offers.
  • Notifications: Access to messages from Booking.com, contact information management, and other notification settings.
  • Programs: Management of opt-in programs like Genius and Preferred Partner.
  • Manage users: Add/remove users and change their Extranet permissions.
  • Connectivity provider: Manage connections with channel managers and other connectivity providers.

When a user tries to access a restricted area, they’ll be informed which of these permissions they need. Users can always reach out to admins to request new permissions and expand their access.

 

Log in to the Booking.com Extranet by following these steps.

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