How to reset your Extranet log-in details

Updated 2 weeks ago

To change your Extranet log-in details, follow these instructions depending on what you want to change.

Table of contents

Changing your Extranet password

Resetting your Extranet password

Creating a new username


Changing your Extranet password

Here’s how to change the password you use to log in to the Extranet:

  1. Log in to the Extranet.
  2. Click Account, then Change password
  3. Enter your current password, then enter and re-enter your new password
  4. Click Save

If you forgot your current password or username (i.e. your log-in name or ID), you’ll need to reset them instead.


Resetting your Extranet password

If you forgot the password you use to log in to the Extranet, here’s how to reset it:

  1. Go to the Extranet sign-in page
  2. Click on Having trouble signing in?, then Forgot your password?
  3. Enter your username, then click Confirm
  4. To reset your password, click the link in the email you receive from us

If you get locked out of your account after five failed log-in attempts, you can still follow the steps above. A pop-up message will ask you to confirm your email address. Click Yes, create my password, and we’ll email you a link to reset it.

If you also forgot your username, select Forgot your username? to contact one of our support teams.

 

 


Creating a new username

You can’t change the email address you use to log into the Extranet. However, the account administrator (i.e. admin user) can create a new log-in using a different email address and then remove the old one. Here’s what they need to do:  

  1. Log in to the Extranet.
  2. Click Account, then Create and manage users
  3. Select Add a user, then New user
  4. Enter the user’s name and email address, then click Next step: Set up access rights
  5. Select the access rights the user needs, then click Send invite

Once the user accepts the invite, they can log in to the Extranet with the new email address. To remove the old log-in, the admin user needs to:

  1. Log in to the Extranet.
  2. Click Account, then Create and manage users
  3. Click Manage next to the old log-in
  4. Select Remove user

To add another property to an account, here’s what the admin user needs to do:

  1. Log in to the Extranet.
  2. Click Account, then Create and manage users
  3. Select Add a user, then Existing user
  4. Enter the log-in name and email address of the property
  5. Click View access rights, then click Send invite

Once the property accepts the invite, it can also access the account.

If you want to change the email address you use to access an Extranet account with five or more properties, you’ll need to contact your local partner support team.

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