Understanding the Booking.com Extranet

Updated 2 years ago

The Booking.com Extranet is an administrative dashboard for your property. Once you log in, you’ll be able to access and update all the info displayed on your Booking.com property page, including payment options and policies, rooms and rates, photos and descriptions, reviews, and more.

You’ll also see a record of past and upcoming reservations, options for setting up deals and improving your sales, as well as useful analytics that show how your property is performing on our site.

You can even use the Extranet to set up message templates and schedule messages to be sent automatically to guests – making it easier and quicker to share important information.

And, of course, you can contact us via the Extranet Inbox tab if you have any questions – that’s also where we’ll share any important updates from our side.

Tip:  For many questions, the Partner Community can be the quickest way to find an answer.

We have many partners online who can help you with details about the Extranet. Remember to be polite and professional when asking for help.

Ask a fellow partner now

How to log in to the Booking.com Extranet

You’ll be able to access the Extranet using the login name and password combination you created during registration. To log in, just:

  1. Go to the Booking.com Extranet
  2. Enter your login name and password.
  3. Select your language and log in.

If you’re having problems signing in, you can reset your Extranet login.

Note: If you’ve worked with us before or have previously started but not completed a registration using a specific email address, we’ll send your log-in details to that same email address after we review your new registration. We’ll also email you a link to create your personal password. Explore the Booking.com Extranet now

A property can only have one primary account. This account is linked to the partner agreement with our platform and properties mentioned in the contract are mentioned here. 

Because the primary account is the main account, you can’t remove it or add other properties that aren’t on the initial contract. You also can’t change the administrative rights offered to this account.

The primary account has extranet admin rights by default so that you can add or remove properties. This account can also grant and remove admin rights to other users. You can read more about how to create a primary account and add/remove properties and users.

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