I got a double-booking, even though I use a channel manager. What should I do?
Updated 9 months ago
It’s best to first double-check that this isn’t a previous booking that was canceled and resold on Booking.com.
Auto-replenishment on Closed Rooms
You might have had a cancellation, where the room later went back on sale due to the "auto-replenishment on closed rooms" feature on Booking.com. This is designed to give you more visibility and boost your conversion on Booking.com. However, you can disable this feature on the Extranet (it’s found in Settings in the Property tab).
Provider Issues
There might be a connection issue between your provider and connected channels like Booking.com. If you think this might be the case, it’s best to contact your provider who can look into this.
-
Working with a Channel Manager
-
-
-
-
-
Related content
If you have more than one guest confirmed for the same room for the same date, this is considered a double-booking. Although this situation isn’t ideal, we understand mistakes...
We want to make sure all our partners have a smooth experience when they work with Booking.com. We also understand many of our partners use a channel manager to stay on top of...
Yes, commission is charged when you're double-booked. We understand that mistakes can happen and we’re always here to help you relocate guests in the case of a double-booking...