The Connectivity Configuration Error page

Updated 7 months ago

What is this page?

The Configuration Errors page lets connected properties know about availability-related errors. It's only available to connected properties that use channel managers and are experiencing availability-related errors.

Why do these errors happen?

Errors can occur when properties try to update certain room and rate plans that are active from their Channel Manager but not on Booking.com's Extranet, which generates discrepancies.

Where can properties find the page?

  1. On the Extranet, go to the Rates & Availability tab.

  2. Click the Calendar tab.

  3. From there, if you see a banner on the top part of the page that says "There’s a mismatch of availability and rates between your channel manager and Booking.com," click the "Fix the issue" link.

  4. From there, you'll be redirected to the Configuration Errors page.

Note: If a property doesn't have any availability related errors, they won't be able to access the page.  

What info is available on the page?

Depending on the error experienced, properties will be informed which room or rate plans need action.

What actions can be taken on the page?

Depending on which room and rate plan is showing an error, properties can do the following:

  1. Click “Add missing room (or rate) type” button: This action will redirect the property to the ”Rate Plans” page, available under the “Rates & Availability” tab. From here, properties can activate the room or rate plan that is missing as they normally would.

  2. Dismiss the notification by clicking the "Dismiss" button: Properties that choose this should also deactivate the incorrect room and rate plan from their channel manager. As a result, further options are provided:  

  • Maybe later: The notification will be silenced until the error occurs again.

  • I’ll fix the issue on "My Provider": The notification will be dismissed.

What happens when properties click "I’ll fix the issue on My Provider"?

In these situations, partners should fix any issues within their channel manager interface. Room and rate plan issues can easily be found by searching for their codes, which are also provided on the Connectivity Configuration Error page.

What do these errors mean?

  • Rate not active for room: The property might be trying to update availability for a room with a rate that hasn't been activated on the Extranet for that specific room.

  • Rate doesn't exist for room: The property might be trying to update availability for a room with a rate that doesn't exist for that specific room.

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