Configuring notification settings for credit card details

Updated 1 month ago | 2.5 min read
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This article will help you set up the way you receive your guests’ info via the Extranet, so you can easily manage your bookings and minimize delays with payments. 


What’s in this article


Deactivating the CVC requirement

Keep in mind that requiring a card verification code (CVC) during the booking process can reduce the number of reservations you get. This is because guests generally prefer to provide as few details as possible when they’re making a booking.

If you don’t require CVCs from guests, contact your channel manager and let them know you don’t want to receive them anymore.


Understanding why you’re not receiving CVCs

There are a number of reasons this can happen. By default, your account settings aren’t configured to require CVCs. This is probably the reason you’re not receiving them if you recently listed your property on our platform. If you need to change these settings, contact us via the Extranet inbox and we’ll update them for you. When you send us a message, select Property Details as the topic of your message and Property Policies (parking, internet, etc.) as the subtopic.

If you didn’t receive a CVC for a particular booking, it could be because the reservation was made using an American Express card. We don’t ask American Express card users to provide their CVC.

If your account is already set up to send you CVCs and the reservation wasn’t made using an American Express card, contact your channel manager. They can check to make sure that they’re passing on the CVCs they receive from us.


Turning off email notifications about credit card details

These notifications are short reminders for you to check credit card details on the Extranet. If you want to switch these off, ask your channel manager to contact our Connectivity team.

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