How can I connect to a channel manager?

If the following option isn't available to you, contact us via the "Inbox" tab.

To connect to a channel manager, click the "Account" icon in the top right-hand corner of your Extranet and choose "Channel manager" from the drop-down menu.

Here, choose from a group of preferred and recommended providers. Click "More Details" to learn more about the features Booking.com offers and the features our connectivity providers support. Choose a provider that best suits your needs, and come to an agreement with them. Then, all you need to do is click "Connect," and follow these 5 steps:

Step 1: Select your provider and connection type.

Choose between 3 connection types if the selected provider supports them:

a. Full connection (two-way): The provider processes "Rates & Availability" and "Bookings."

b. Reservations only (one-way): The provider processes "Bookings," but you manage "Rates & Availability" via the Booking.com Extranet.

c. Rates and availability only: The provider manages your "Rates & Availability," but you process "Bookings" via the Booking.com Extranet or email.

Step 2: Accept XML Service Agreement

a. Read the conditions.

b. Tick the box stating "I have read, accepted and agree to the Terms and conditions."

c. Click "Accept."

Step 3: Provider confirmation

When you accept the agreement, the provider receives an email with your details and connection request.

The provider confirms all settings are complete on their side.

Step 4: Confirm

After the provider confirms the setting, you’ll receive a new notification on your "Inbox" tab.

a. You need to confirm you want to connect to the selected provider and give them the power to manage certain processes (as per your selected connection type in Step 1).

b. If you change your mind, choose to "Reset connection request" at this point. This will reset all the previous selections in the "Channel manager" section.

Step 5: Connection activated

Once the connection is confirmed, the status changes to "Active." Your Booking.com profile is now connected to your provider.