How do I connect to a channel manager?

Updated 3 months ago

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Connecting to a channel manager (or connectivity provider) is a 2-step process. First you create an agreement with a provider of your choice, and then establish a connection between your provider and Booking.com.

Choosing a channel manager (connectivity provider)

  1. To connect to a channel manager, click the "Account" icon in the top right corner of the Extranet and choose “Connectivity provider" from the drop-down menu.

  2. Then click “Search” to start looking for a new channel manager.

Note: If you’re currently connected to a channel manager, click “Switch to a new channel manager” (or “Switch to a new connectivity provider” on certain view modes) to change your preferred provider.

  1. Once there, you can choose from a group of preferred and recommended providers. Click "More Details" to learn more about the features Booking.com offers and the features our connectivity providers support.

  2. The last step is to choose a provider that best suits your needs, and come to an agreement with them. 

After completing these steps, you can proceed with connecting your channel manager to Booking.com.

Connecting your provider and adjusting your settings

  1. Select Booking.com features to integrate into your channel manager:

  • Rates and Availability: Manage the rates and availability for your property through your provider.

  • Reservations: Manage your existing and future Booking.com reservations through your provider.

  • Content and photos: Manage property and room photos, amenities, policies, and contact details, as well as room types and sizes. This connection is only available from select providers.   

  1. Accept the XML Service Agreement:

  • Read the conditions.

  • Check the "I have read, accepted, and agree to the terms and conditions" box.

  • Click "Accept."  

  1. Provider confirmation:

  • When you accept the agreement, the provider receives an email with your details and connection request.

  • Here you can choose to connect to the provider either automatically or manually when the provider confirms all settings are complete on their side. The option to connect automatically to the provider is selected by default.  To connect manually, select that option and click “Save.”

  • The provider can now perform mapping and configuration activities.   

  1. Confirm:

  • After the provider confirms the setting, you’ll receive a new notification under the "Inbox" tab. If you decide to connect automatically, your connection with the provider will go live and its status will change to “Active.” 

  • If you decide to connect manually, you’ll need to approve the connection via the emailed link or the Extranet’s “Connectivity provider” section.

  • Don’t forget to work with your new provider to refresh your rates and availability with Booking.com.  

That’s it! These are the steps to connect to a channel manager (connectivity provider) on Booking.com.

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