We resolved an issue with your invoice payment history

We recently noticed a technical issue on the Extranet that meant the info displayed about your invoice and payment history may not have been up to date. We’re happy to let you know that we resolved the issue, and the status of your invoices and recent payments is now updated.

 

There’s no need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologize for any inconvenience.

 

I got a double-booking, even though I use a channel manager. What should I do?

Updated 4 months ago

It’s best to first double-check that this isn’t a previous booking that was canceled and resold on Booking.com.

Auto-replenishment on Closed Rooms

You might have had a cancellation, where the room later went back on sale due to the "auto-replenishment on closed rooms" feature on Booking.com. This is designed to give you more visibility and boost your conversion on Booking.com. However, you can disable this feature on the Extranet (it’s found in Settings in the Property tab).

Provider Issues

There might be a connection issue between your provider and connected channels like Booking.com. If you think this might be the case, it’s best to contact your provider who can look into this.

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