I set up my channel manager but I'm not bookable on Booking.com. What should I do?

Updated 3 months ago

When you log in to the Booking.com Extranet, you’ll see your property’s status next to its name. If it’s not Open/Bookable, contact us.

Otherwise, check the status of the connection between your channel manager and Booking.com by following these steps:

  1. Log in to the Booking.com Extranet.
  2. Click on the Account icon in the top-right corner.
  3. Select Connectivity provider from the drop-down list. Here you’ll see whether your channel manager connection is active or if you (or your provider) need to complete further steps.

If everything is ready, your status should read: XML Connection currently active. Then follow your provider’s specific instructions on how to sync your property management system (PMS) with connected providers like Booking.com.

If you need help with this, contact your provider.

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