Syncing the Extranet and your channel manager

Updated 4 months ago | 3 min read

The Extranet and your channel manager have to be synchronized to make sure both display the most up-to-date info, and to prevent double-bookings.

In this article:

Syncing rates on the Extranet and your channel manager

Follow these steps if there’s a difference between your prices on the Extranet and your channel manager:

  • Check if you have a deal set up on that particular rate, which could be causing the price difference.
  • Try the refresh option if your channel manager has one. It can take up to five minutes for changes to process and sync.
  • Check if all your rooms or units and rates are mapped between the Extranet and your property management system (PMS). Some may need to be updated manually.
  • If the number of reserved rooms or units on your PMS is different from the reservation details on the Extranet, contact your channel manager.

If you need further assistance, we recommend contacting your channel manager.

Missing reservations

A reservation that appears on the Extranet might not appear on your connectivity provider’s system for the following reasons:

  • The reservation might include room or unit types or rates that your connectivity provider hasn’t connected to the related room or unit type in their system yet
  • There may have been a technical issue while processing the reservation

If a reservation appears in your channel manager but not on the Extranet, check if these reservations are coming from our platform. If you’re not sure, contact your channel manager.

Receiving emails about missing reservations

Whenever there’s an issue adding a reservation to your connectivity provider’s system, we’ll send you an email to let you know. Make sure your contact details are up to date using these steps:

  1. Log in to the Extranet
  2. Click Account, then Contacts
  3. Click Edit if your contact details aren’t up to date
  4. Click Save changes

If your contact details are correct but you aren’t receiving emails about missing reservations, contact your channel manager for help – especially if this happens regularly. They can check if they've received the reservation from us.

We'll always send you the reservation details when a guest books your property on our platform. You can find this info in the Extranet’s Reservations section.

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