What to do if you aren’t receiving Genius email notifications

Updated 3 weeks ago | 1 min read

If you recently set up a Genius rate but aren’t receiving notifications by email, the first thing to check is that the bookings you’re receiving are all Genius rates. If you work with a Connectivity provider, it’s possible that the reservation hasn’t come through from their platform yet. If you think this might be the case, contact your provider directly.

If this is a recurring issue, reach out to our Connectivity team so we can check your settings. You can do so by following these steps:

  1. Log in to the Extranet
  2. Click Inbox, then Booking.com messages
  3. Click See contact options, then Property details and Other
  4. Click See all contact options, then Message
  5. In the text field, explain the issue you’re having in as much detail as possible
  6. If you have any relevant documents, you can attach them to the message
  7. Click Send message when you’re finished

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