What should I do if my channel manager and the Booking.com Extranet aren't synced properly?

Updated 9 months ago

If you notice a difference in the prices on the Booking.com Extranet, first check if you have a deal on that rate, like a last-minute deal – this could be the reason for the reduced price.

Sometimes it can take up to 5 minutes for changes to be processed and synced. If your channel manager has a refresh option, try that.

Alternatively, check if all rooms and rates are mapped between the Booking.com Extranet and property management system (PMS) – some might require a manual update. If you need additional support with this, contact your provider.

Otherwise, follow your provider’s specific instructions on how to sync your PMS with connected channels like Booking.com.

What do you think of this page?