What should I do if my channel manager and the Booking.com Extranet aren't synced properly?

Updated 3 months ago

If you notice a difference in the prices on the Booking.com Extranet, first check if you have a deal on that rate, like a last-minute deal – this could be the reason for the reduced price.

Sometimes it can take up to 5 minutes for changes to be processed and synced. If your channel manager has a refresh option, try that.

Alternatively, check if all rooms and rates are mapped between the Booking.com Extranet and property management system (PMS) – some might require a manual update. If you need additional support with this, contact your provider.

Otherwise, follow your provider’s specific instructions on how to sync your PMS with connected channels like Booking.com.

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