Why is a Booking.com reservation not showing in my channel manager account?

If you haven’t received an email about a booking:

Double-check your inbox – it might have ended up in junk mail. You can also check the contact details that we have for your property. You can check these and make any changes by clicking on the Account tab in the top right-hand corner of the Extranet and selecting Contacts.

If none of the above applies, be sure to contact your channel manager provider who can check if they received the booking details. If not, they can then reach out to the Booking.com Connectivity team.